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This course offers training for those responsible for supervision and oversight of the work of community health workers (CHWs). There are eight modules in this course.
- Module 1: CHW Roles and Scope
- Module 2: Leadership
- Module 3: Recruitment and Retention
- Module 4: CHW Career Pathways
- Module 5: CHW Models
- Module 6: Care and Community Team Integration
- Module 7: Caseload Monitoring
- Module 8: Dynamic Communication
Each section has specific objectives.
Intended Audience
Some employees responsible for supervising CHWs have never served in the role. Further, it is not uncommon for employees to be promoted into a supervisor role without receiving formal training in supervision strategies.
This training is designed to ensure individuals charged with supervising CHWs are armed with understanding of who CHWs are and the work they do, and the knowledge and strategies they need to ensure CHWs are empowered and supported in their important roles.
Learning Objectives
Module 1 – CHW Roles and Scope
Review the roles and scope of Community Health Workers (CHWs).
Explore how supervisors can guide and support CHWs.
Module 2 - Leadership
Identify leadership styles and their influence on communication and supervision.
Module 3 - Recruitment and Retention
Explore policies impacting recruitment and retention.
Examine development and use of recruitment tools such as job descriptions and interview processes.
Evaluate strategies to improve retention.
Module 4 – CHW Career Pathways
Explore development and utilization of career pathways.
Module 5 – CHW Models
Describe six common models for CHW programs.
Discuss CHW program model selection.
Module 6 – Care and Community Team Integration
Define CHW integration.
Explore CHW integration in the community and healthcare settings.
Module 7 – Caseload Monitoring
Identify CHW monitoring practices, caseload size and management.
Explore metrics to measure and benchmark performance.
Support CHW success.
Module 8 – Dynamic Communication
Identify communication styles and ways to work with others’ styles.
Explore how miscommunication occurs.
Examine conflict resolution strategies.
Evaluate the open-door approach to communication.
Pre-requisites/Learning Level
Ability to read and understand spoken English.
Competencies Addressed
Learners will gain knowledge and competence in:
- Understanding community health worker roles and scope of practice
- Leadership styles and strategies for supporting CHWs
- CHW recruitment and retention strategies, including creating career pathways for CHWs
- CHW program models and considerations for implementation
- Monitoring and evaluating CHW performance
- Communication styles and strategies
CEUs Offered
CEUs are not available for this training.
Cost
There is no cost for this training.
Modality/format
Online self-paced, on demand.
Length
Approximately 3.5 hours.