Cultural Competency

With the increasing diversity of the United States' population, physicians are more and more likely to encounter situations that require the delivery of culturally competent care, access to a vast array of language services, and supportive health care organizations.

This presentation by Aaron Wendelboe, PhD Candidate, MSPH, gives you an overview of cultural competency and its implications for workers in the health care industry, mainly public health. Target Audience These learning modules are applicable to all public health, medical, veterinary, pharmacy, emergency management, hospital and other professionals interested in public health preparedness. These modules are created by faculty and guest lecturers at the UNC-CH School of Public Health and are equivalent to graduate level content. Educational Objectives Understand Title VI and its implications Understand what it means to be culturally competent Know the laws concerning cultural competency Be informed of the standards used to measure the health care industry's cultural competency Know the demographic distribution of people by language and race in North Carolina This course is provided by the North Carolina Public Health Preparedness Center. You will need to complete a separate registration to have access to this course. Click the course title, then choose register on the course page. When you have finished, print off your certificate from North Carolina, then return to the LMS and choose Mark Complete from the action menu in the Learning Plan in your Workspace.

There are three sections in this course:

• Section 1: Cross-Cultural and Communication Techniques
• Section 2: Communicating with Language Differences
• Section 3: Scenarios

There are review questions at the end of each section. These review questions will provide you with an opportunity to apply the knowledge and skills presented in these sections. There are six scenarios provided in the course that will allow you to see the recommended actions for each scenario. The "Cultural Competence" game is provided for a fun activity and with revision questions to enhance content retention. Finally, there is a post-test at the end of the course.

Intended Audience

WIC CPAs (competent professional authorities) who perform nutrition assessments for WIC participants

Learning Objectives

Section 1: Cross-Cultural and Communication Techniques

After completing this section, participants will be able to:

• Identify client demographics and their backgrounds.
• Recognize the importance of cross-cultural communication.
• Recognize how your culture and background may influence your communication skills during nutrition assessment.
• Identify communication challenges when working with multicultural clients.
• Identify ways to establish trust and build rapport with participants.
• Apply effective communication techniques when completing nutrition assessment.

Section 2: Communicating with Language Differences

After completing this section, participants will be able to:

• Describe the process of selecting and working with interpreters and language lines.
• Identify the appropriate strategies when communicating with clients that have language differences.
• Define low literacy and health literacy.

Section 3: Scenarios

After completing this section, participants will be able to:

• Practice cultural sensitivity and critical thinking when completing nutrition assessment.

Pre-requisites/Learning Level

No Pre-requisites

Competencies addressed

Core Competencies for Public Health Professionals

Domain 3: Communication Skills

• 3A1. Identifies the literacy of populations served (e.g., ability to obtain, interpret, and use health and other information; social media literacy)
• 3A2. Communicates in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images)

Domain 4: Cultural Competency Skills

• 4A3. Describes the ways diversity may influence policies, programs, services, and the health of a community
• 4A5. Addresses the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community

Contact Hours/CEUs Offered

This course has been approved for 2.0 nursing contact hours by the Iowa Board of nursing Provider #94. The course has also been approved by the Commission on Dietetic Registration for 2.0 CPEUs (Level 2). If you would like CEUs for this course, you will have an opportunity at end of the course to request credit

Cost

Free

Modality/format

Online Self-Pace

Length

2 hours

Presenter(s) and/or Content Experts

Nor Hashidah Abd-Hamid, PhD; Urmil Aggarwall, MS, RD, LD; Brenda Dobson, MS, RD, LD; Dena Fife, MA; Pat Hildebrand, MS, RD, LD; Kim Staab, RN; Marilyn Alger, MSW; Janice Edmunds-Wells, MSW; Debra Kibbe, MS; Michele Devlin, DrPH; Mark Grey, PhD

Technical requirements

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

October 19, 2012

This course invites you to spend time thinking about and developing your own responses to a variety of ideas and situations about culture, communication and public health. You will be exploring the meaning of culture, methods of communication, and strategies for communicating more effectively by taking part in “virtual” group conferences, reading and responding to simulated e-mails, and utilizing resource documents. You will have several opportunities to submit your thoughts and reactions to what you read. Your responses are kept strictly confidential. The course is divided into three modules, designed to be completed in the order they are presented. The “informational” part of the course is contained in the Conferencing, and Documents sections, while the simulated e-mails in your Inbox allow you to apply what you are learning in a fictional situation. Use the Tasks section or your Desktop to help navigate through the course if you aren’t sure what to do next. Don’t rush to complete this course in one sitting: go through the material at a pace that is comfortable for you and fits into your work schedule. Each time you exit the course your place will be marked for you. Click on the “Last Page Viewed” buttons on the Main Menu to pick up where you left off. Please note that the activities in this course are designed to both reinforce the content material and trigger the display of new content. To successfully complete the course, you must finish all the activities assigned. This course requires Internet Explorer 5.5 or higher or Netscape 6.0 or higher. The Lotus Notes browser is not supported. A screen resolution of at least 800x600 is recommended.

Course Summary

There are four sections in this course:

• Section 1: Cultural Competence
• Section 2: Feeding/Eating Practices
• Section 3: Resources

There are review questions at the end of each section. These review questions will provide you with an opportunity to apply the knowledge and skills presented in these sections. At the end of the course there are scenario and game activities to be used as tool for reinforcing the materials learned in this course. The post-test provided at the end of the course is used as one of the requirements to satisfactory completed the course by having a score of 80% or above. 

Intended Audience

WIC CPAs (competent professional authorities) who perform nutrition assessments for WIC participants

Learning Objectives:

Section 1: Cultural Competence

Upon completion of this part, you will be able to:

• Define cultural competence and why it is necessary in practice
• Provide examples of eating practices from various cultures, specifically in the context of the WIC food package
• Identify resources, at the local and national levels, that enable WIC personnel and any health care provider to improve services to diverse participants

Section 2: Feeding/Eating Practices

Upon completion of this part, you will be able to:

• Identify feeding/eating practices and beliefs common to different cultures.
• Distinguish how an individual's culture affects their attitudes towards health and illness with WIC participants
• Determine what kinds of questions to ask a participant of any culture about their feeding/eating practices and beliefs.
• Identify how cultural feeding/eating practices and beliefs can affect the WIC food package prescription.

Section 3: Resources

Upon completion of this part, you will be able to:

• Identify resources, local and/or national, that can be used to learn about different cultures, the types of food they eat, and their food preparation techniques.
• Locate and access reputable resources that are useful for your own personal knowledge regarding different cultures. knowledge regarding different cultures.
• Identify reputable culturally appropriate resources, local and/or national, that you can provide to WIC participants so that you are able to be a “resource” for them.

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Core Competencies for Public Health Professionals identified

Domain 4: Cultural Competency Skills

• 4A3. Describes the ways delivery may influence policies, programs, services, and the health of a community
• 4A5. Addresses the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community

Contact Hours/CEUs Offered

This course no longer provides continuing education by the Iowa Board of Nursing and the Commission on Dietetic Registration

Cost

Free

Modality/format

Online Self-Pace

Length

2 hours

Presenter(s) and/or Content Experts

Nor Hashidah Abd-Hamid, Med, PhD; Urmil Aggarwall, MS, RD, LD; Brenda Dobson, MS, RD, LD; Dena Fife, MA; Pat Hildebrand, MS, RD, LD; Kim Staab, RN; Marilyn Agler, MSW; Janice Edmunds-Wells, MSW; Debra Kibbe, MS; Michele Devlin, DrPH; Mark Grey, PhD

Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

October 19, 2012