Communication

Contact: x
Phone: (734) 615-9439
E-mail: mphtc@umich.edu

Description:
This webcast discusses how to tailor health communication messages to impact health outcomes.   

Objectives:

• Identify promising practices in the use of health communications to reach vulnerable populations.
• Discuss improved health outcomes as a result of tailored health communication messages.
• Describe innovative health communication related applications in public/community health practice.
• Discuss practical nursing related applications.

Delivery Modality:
Webcast

Intended Audience/Level of Training:

Community health nursing students, staff and faculty, public health professionals from local and state public health departments and community based organizations.

Costs:
Free

Continuing Education Units (CEU):
1.4 Nursing contact hours and 1.5 CHES credits

Competency:
Communications 1.8 and 1.10.  Foster communication between health care providers and consumers.  Deliver organized and effective presentations or messages for diverse audiences and various purposes.

Launch:

External Training - Michigan Public Health Training Center

Course Summary

Patients can be difficult for a variety of reasons: personal, psychological, medical. While the reasons for a patient's behavior vary, the one thing that's constant is the notion that at some point, you will care for a difficult patient. So how do you provide them with clinically and ethically sound care? Program faculty will discuss this and offer suggestions on how to create a more positive environment for your difficult patient's care.

Intended Audience

Home health nurses, home health social workers, Alabama Department of Public Health E/D and HIV/AIDS Waiver case management staff

Learning Objectives:

The objectives of the course are as follows:

• Identify medical and caregiver situations that increase stress
• Develop ways to respond to patients and caregivers exhibiting stress
• Identify negative behaviors associated with dementia and delirium
• Identify negative behaviors related to depression and learn ways to communicate with depressed patients
• Develop methods to better communicate and care for patients with dementia and delirium

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Communications 1.8. Foster communications between health care providers and consumers

CEUs Offered

None

Cost

Free

Modality/format

Online Self-Pace

Length

1 hour

Presenter(s) and/or Content Experts

Carolyn O’Bryan-Miller, LCSW, PIP

Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

February 21, 2014

Course Summary

1. Title: Professionalism/Customer Service in the Health Environment

2. Keywords/Themes:

3. Course Description:

This course develops the skills necessary to communicate effectively across the full range of roles that will be encountered in healthcare and public health settings.

4. Intended Audience:

5. Learning Objectives:

By the end of the course, you should be able to do the following:

• Explain key elements of customer service in health IT.
• Demonstrate appropriate behaviors in simulations of health IT customer service.
• Demonstrate effective written and oral communication approaches to common communication interactions.
• Identify core elements to effective communication and techniques to resolve conflicts.
• Identify ethical and cultural aspects of communication.

6. Pre-requisites/Learning Level: None

7. Competencies addressed:

Communications 1.2 & 1.10, Continuous Quality Improvement 3.1, and Corporate Compliance 4.3.  Communicate effectively both in writing and orally with level appropriate for content and audience.  Deliver organized and effective presentations or messages for diverse audiences and various purposes.  Foster team structures and required systems to facilitate continuous quality improvement.  Adhere to federal and state confidentiality laws.

8. CEUs Offered:

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 2 hours

12. Presenter(s) and/or Content Experts:

13. Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: February 21, 2014

This course is designed to improve patient-provider communication skills by increasing participants' awareness and knowledge of the main factors contributing to Effective Health Communications: health literacy, cultural competency, and limited English proficiency.

Intended Audience

Individuals and teams who provide health services and health information.

Learning Objectives:

• Improve your patient communication skills
• Increase your awareness and knowledge of the three main factors that affect your communication with patients: health literacy, cultural competency and low English proficiency
• Implement patient-centered communication practices that demonstrate cultural competency and appropriately address patients with limited health literacy and low English proficiency

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Communications 1.6 and 1.7. Apply appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse backgrounds. Recognize cultural and linguistic differences when communicating and appropriately seek translation services and/or interpreter.

CEUs Offered

Cost

Free

Modality/format

Online Self-Pace

Length

5 hours

Presenter(s) and/or Content Experts

Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

October 17,2012

The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication.

Intended Audience:

Aware

Learning Objectives:

• Classify the impact of verbal and non-verbal communication
• Identify behavioral and communication styles
• Explain how different communication styles clash
• Describe how to adjust to the different communication styles
• Weigh the perspectives of others

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

Communication 1.1.  Listen actively and respectfully while acknowledging the thoughts and opinions of other.

CEUs Offered:

N/A

Cost:

Free

Modality/format:

Online Self-Pace

Length:

2 hours

Presenter(s) and/or Content Experts:

Technical requirements:

• Adobe Acrobat Reader 
• Speakers

Registration requirements:

Register a free account

Creation and/or update: October 16, 2012

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication.

Objectives:

• Classify the impact of verbal and non-verbal communication
• Identify behavioral and communication styles
• Explain how different communication styles clash
• Describe how to adjust to the different communication styles
• Weigh the perspectives of others

Delivery Modality:
Online course composed of 3 short lectures and one video

Intended Audience/Level of Training:

Aware

Course Length:
2 hours. You have 7 weeks from the day you enroll to finish this course. This course is self-paced

Costs:
Free

Continuing Education Units (CEU):
N/A

Competency:
Communication 1.1.  Listen actively and respectfully while acknowledging the thoughts and opinions of other.

Launch:

External Training - South Central Public Health Partnership